Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason.

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number. As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorization Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Shoulder bursitis

Hi, Have been using the patches now for 6 days, just wanted to know how long to use them for. I imagined until the area no longer has any fluid on the patch, have had bursitis in shoulder for 5 weeks now, have had only a small relief so far, Cheers

Ingrid

United States

Shoulder bursitis

Hi, I just reordered some of those wonderful patches. I also wanted to leave some feedback but couldn’t find anywhere on the site. I’ve used the patches once before for my shoulder bursitis. The most pain I have is at night, and it is very hard to sleep. So, I tried to patches, and to […]

Lyn B

VIC, Australia

Baker's cyst

Thank you.

I never thought I would be able to walk without pain again.

Thanks to your product, I was pain free the day after I applied the first patch.

Marcia M

Indiana, United States

Bursa on knee

Dear Friends at MediWise,

I had what a nurse practitioner at St. Thomas’ Hospital in London called ‘that huge bursa’ on my right knee as a direct result of falling from the top of a railway staircase when the city was inundated with a snowfall and resulting ice.

I received your patches the day before yesterday, and after two nights am now completely back to normal. I cannot thank you enough. This is one of the BEST investments I have ever made, and I will certainly be happy to recommend it to anyone who is looking for rapid relief from bursitis.

Cheers for now,

Bruce W

London, United Kingdom

Fluid on knee

I had a sac of fluid to the upper-right of my knee. Quite large. I continued to pursue my daily routine which consisted of morning workouts at the gym including ‘spin’ class. Needless to say, I aggravated the whole situation. My leg became swollen, and quite painful. It was only after the swelling went down did I notice the sac.

Upon searching myself for possible causes, I came across your site and since it was a ‘natural’ remedy, I didn’t think it would do any harm. I’ve had good results with other natural products, so why not give it a try.

After three days on the patch, I found that the sac pretty much dissolved. Was I going to heal anyway? Maybe. Was it the combination of natural healing and the stimulation of the patch? Maybe. In any event, I am now sac free.

Vickie M

Rhode Island, United States

Shoulder problems

Hi Toky, I just received my parcel yesterday Wed Dec. 29th and after following the directions how to apply I put one on and it’s easing the pain in my shoulder. It seems that it’s working for me and I have to be careful to watch the food I am eating. I am quite please […]

JLee-C

Calgary Alberta, Canada

Hip bursitis

Hi, My 81-year-old mother has been suffering from hip bursitis for several years.

She got some relief from regular corticosteroid injections. However, the last time she had this treatment, the injection was not carried out properly and she was in agony for several days. Consequently, she has been frightened to receive this treatment again, and the pain was getting progressively worse. She had not been sleeping and could not walk far.

I found the OSMO website and thought I’d give it a go. My mum has just completed the first course of 10 patches, and she has a completely new lease of life. It really is amazing how quickly this treatment has had an effect. She has been sleeping much better and walked further at the weekend than she has for many months. I have ordered a further 20 patches. Many thanks.

David P

Glasgow, United Kingdom

Trochanteric Bursitis

Dear Toky,

I wanted to let you know that the Bursitis Patches have worked on my Trochanteric Bursitis.

I cannot believe it. I do not have the pain or swelling there that I have had before. It is very cool. I just wanted to let you know that, also.

We will see if it flares up again. Thanks so much for answering my questions and caring about my daughter, also. It will stay with me for a long time.

May you feel blessed and loved. Have a great day!! Take Care!!

Jennifer P

Sunnyvale, United States

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