Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons. 

  • Claiming the No Questions asked Guarantee
  • Incorrect item received
  • Unable to use the patches due to medical reasons
  • Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason. 

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number.  As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

  • Refunds will not include the original postage and handling fee unless there was an error on our part.
  • You will need to pay the postal fee for mailing it back to us.
  • All returns will need an Authorization Number (RA#) (mandatory).
  • Refunds must be requested within 90 days of purchase
  • Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Fluid on knees

We have purchased your patches for application on my husband’s knee.  It certainly drained some fluid from his knees, giving some relief after one application.

Sharon B
Alberta, Canada
Bakers cyst on the knee

I got the patches yesterday evening. I have had five knee operations on my right knee and have arthritis. I also have a bakers cyst on the back of my knee and off to the front. I tried it last night and I was surprised at the results and it actually took away some of the swelling. I work out every other day and I think these will help.

Thanks

Leo J
Alabama, United States
General Bursitis

Hi Patches have arrived promptly, I have tried them, they have made a difference, thank you.

John H
Essex, United Kingdom
Trochanteric Bursitis

Dear Toky, I wanted to let you know that the Bursitis Patches have worked on my Trochanteric Bursitis.  I cannot believe it. I do not have the pain or swelling there that I have had before.  It is very cool. I just wanted to let you know that, also.  We will see if it flares up […]

Jennifer P
Sunnyvale, United States
Baker's cyst

Hi there! I’ve been wanting to write you about your product, OSMO Patches, but couldn’t find an email address for comments. While deleting emails way back from January 2010, I found this confirmation of my order from your company, so I hope you will relay this email! I have a bakers cyst on the back […]

Terry M
Oregon, United States
General & Knee problems

Hi, I have used your patches with great success for a bursa that I got when I was thrown from a horse. I have used it also for my husband’s knee. Thanks

Joan G
North Carolina, United States
Elbow swollen up to the size of a golf ball

Dear Toky: I was diagnosed with severe bursitis in my left elbow in mid February.  I saw an orthopaedist in March who attempted to aspirate my bursa and also injected cortisone in the bursa.  This treatment had absolutely no effect.  A couple of weeks later the same doctor successfully aspirated over 30 cc’s of fluid […]

Jim N
Florida, United States
Shoulder bursitis

Hi, Have been using the patches now for 6 days, just wanted to know how long to use them for. I imagined until the area no longer has any fluid on the patch, have had bursitis in shoulder for 5 weeks now, have had only a small relief so far, Cheers

Ingrid
United States
View More Testimonials Disclaimer
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