Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons. 

  • Claiming the No Questions asked Guarantee
  • Incorrect item received
  • Unable to use the patches due to medical reasons
  • Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason. 

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number.  As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

  • Refunds will not include the original postage and handling fee unless there was an error on our part.
  • You will need to pay the postal fee for mailing it back to us.
  • All returns will need an Authorization Number (RA#) (mandatory).
  • Refunds must be requested within 90 days of purchase
  • Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Baker's Cyst

Thank you for your information. We have experienced a great effect on my mother’s Baker cyst.

Neval A
VIC, Australia
Joint Pain - Swollen Knee

Just to give you an update: I finally received my order and I’m very happy to say that this helps me a lot with the swelling on my knee. Thank you.

Ofelia V
NY, United States
Baker's cyst

Thank you. I never thought I would be able to walk without pain again. Thanks to your product, I was pain free the day after I applied the first patch.

Marcia M
Indiana, United States
Shoulder bursa

Hello Toky, Thanks Toky. Last lot sure made a difference.  I was able to not be awakened by an aching bursa during the night.  One night before; was so bad that I had to sit in a lounge chair and ice my shoulder regularly through the night Told the doctor about the patches and twice […]

Al M
Southland, New Zealand
Bursitis in the shoulder and elbow

Hi I have had bursitis in my right shoulder for more than three years, after about 6 months of physio, I still have a lot of pain. About 1yr & 2 months ago I developed bursitis in the left shoulder and left elbow, which causes me to have very disturbed sleeps and I cannot sleep […]

Tessa L
VIC, Australia
General Bursitis

Toky, I am writing to you again because my husband wants to order additional patches.  He says that they are amazing for his severe leg cramps.  He sleeps through the night whereas before using the patches he would get up 3 or 4 times a night with cramping in his legs.

Sheila W
Connecticut, United States
Baker's cyst

Thank you, thank you, thank you!  I received my patches and after wearing them two nights, my baker’s cyst is almost gone – and no more pain!

Gwen K
Saskatchewan, Canada
General Bursitis

Thanks again.  I found the first batch really worked!! You have a wonderful product

Bill T
Nevada, United States
View More Testimonials Disclaimer
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