Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons. 

  • Claiming the No Questions asked Guarantee
  • Incorrect item received
  • Unable to use the patches due to medical reasons
  • Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason. 

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number.  As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

  • Refunds will not include the original postage and handling fee unless there was an error on our part.
  • You will need to pay the postal fee for mailing it back to us.
  • All returns will need an Authorization Number (RA#) (mandatory).
  • Refunds must be requested within 90 days of purchase
  • Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Joint Pain

I got it yesterday! Used it last night and it is already helping with the pain quite a bit! Thank you so much for your considerate responses.

Jeanette Q
IL, United States
General Bursitis

Hi Toky Just letting you know that I received my patches on Tuesday.  I used them on Tuesday and Wednesday night and have had a wonderful result, with the bursitis basically disappearing. Thank you so much, having no pain is wonderful. Regards

Kerry L
QLD, Australia
Bakers cyst on the knee

I got the patches yesterday evening. I have had five knee operations on my right knee and have arthritis. I also have a bakers cyst on the back of my knee and off to the front. I tried it last night and I was surprised at the results and it actually took away some of the swelling. I work out every other day and I think these will help.

Thanks

Leo J
Alabama, United States
Bursa on elbow

Hi Danniel, I want to add to your list of testimonials my experience:- I developed a bursa on my right elbow by supporting a heavy electric motor under a washing machine whilst changing its brushes. There was no visible damage to the area but the bursa was the size of a tennis or even a […]

Jim K
Lancashire, United Kingdom
Bursitis in heel

Dear Wonderful Mediwise Pty. Ltd., My brother bought your patches for the bursitis in my heel.  After the first patch on Tuesday, I saw no results.  After the second patch I was actually worse.  Then while wearing the third patch yesterday, I was thrilled to see improvement…so much so that I cancelled the appointment that […]

Judy B
Georgia, United States
Bursitis in the ball of the foot

Hi, My name is Zoe and I have had bursitis in the ball of my left foot for 2 months now and it was suggested I have a cortisone injection in each inflamed Burser. This freaked me out and decided to look on line for a natural remedy and found these. Well after 2 nights […]

Zoë H
QLD, Australia)
Elbow bursitis

Dear Toky, This is to follow up on my last email. After the 7th patch, the swelling began to go down. I did have to use all 10 patches, but by that time the swelling was gone and my elbow was back to normal. So the patches did work and I am completely satisfied. I […]

Tom F
California, United States
General Bursitis

Thank you for the bursitis patches.  My husband has used them every night for 7 days and it is almost completely gone. He feels really good about it. Best regards,

Emmanuella G
New Jersey, United States
View More Testimonials Disclaimer
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