Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons. 

  • Claiming the No Questions asked Guarantee
  • Incorrect item received
  • Unable to use the patches due to medical reasons
  • Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason. 

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number.  As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

  • Refunds will not include the original postage and handling fee unless there was an error on our part.
  • You will need to pay the postal fee for mailing it back to us.
  • All returns will need an Authorization Number (RA#) (mandatory).
  • Refunds must be requested within 90 days of purchase
  • Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Bursitis in my Elbow

Attention Toky, Customer care. Hi Toky, Just to say we’ve ordered 20 more patches as the first lot really improved the Bursitis in my Elbow. It reduced the pain mainly, but although it seems full of fluid in the mornings the swelling has not reduced greatly. Mind you it’s quite an art fitting them firmly […]

John W
QLD, Australia)
Baker's cyst

Ok, I have an arthritic knee from playing American football and having an operation when I was 18. Going to a doctor to have it drained would cost me well over $220… I tried the OSMO Patch about a 1-2 years ago, thinking it may be a gimmick, and is was no gimmick because it works. The pressure on my knee is lessened by morning and I can move around a lot better. I’m health conscious, watch what I eat, go to the gym 3-4 times a week and of course I work. It is important to be open to alternatives to the traditional doctor visit and the “give me a pill” attitude that most of the public has because we, as individuals, have to realize that we, not someone else, are the most interested in our own health. Thank you,

Mike M
Wisconsin, United States
Swelling in the knee & arthritic pain in the knee

Dear Danniel,

I completed the OSMO Patch treatment and have found it to be very beneficial in that it has eliminated the swelling in my knee and has minimized the arthritic pain also present in my knee.  I consider it to be a very good treatment for reducing or totally eliminating swelling of an area.  I highly recommend its usage.

Mae A
New Jersey, United States
Hip bursitis

Hi Toky I have received my patches and used one last night on my hip. It’s an absolute miracle!! I have been suffering on and off for three years with Bursitis on my left hip.  My GP has given me cortisone injections and anti inflammatorys both of which have given some relief but not lasted […]

Debbie S
East Sussex, United Kingdom
Baker's cyst

Thank you for your excellent product.

First use was fantastic and after five times it had solved my problem of my swollen and stiff knee. I ordered another batch just to keep some extras on hand because from now on, I won’t do without them.

I have already recommended them to several people that have had similar problems. Thanks again for your wonderful product. I’m very grateful for the OSMO Patches.

Jeanine L
Texas, United States
Knee Bursitis

Hello Jasmine, I just wanted to say that my husband has been using the patches for a few days now and they have definitely made a difference to his knee, I have brought some more from one of your UK stockists, The Health Workshop, and they, like you, could not have been more helpful. Thank […]

Pamela A
Welshpool Powys, United Kingdom
Foot & Ankle Bursitis

Thanks. I am finding the patches brilliant.

Carolyn L
QLD, Australia
Knee problems

Dear Danniel, I fell 1.5 metres onto the road, landing on my patella. The pain was severe, and after two weeks on crutches I was left with a fluid-filled bursa the size of half a golf-ball on my knee. I already had a swelling just below my kneecap for five years, and another specialist had […]

Paul S
Auckland, New Zealand
View More Testimonials Disclaimer
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