Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons. 

  • Claiming the No Questions asked Guarantee
  • Incorrect item received
  • Unable to use the patches due to medical reasons
  • Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason. 

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number.  As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

  • Refunds will not include the original postage and handling fee unless there was an error on our part.
  • You will need to pay the postal fee for mailing it back to us.
  • All returns will need an Authorization Number (RA#) (mandatory).
  • Refunds must be requested within 90 days of purchase
  • Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Baker's cyst

Wow’, I cannot begin to tell you how ‘Wonderful’ IT IS to finally have relief from such a painful ordeal!!

I have used the OSMO Patch just twice, perhaps because it ruptured, it didn’t take as long for continued treatment to be SOOOOO EFFECTIVE, I AM so thrilled!!

Please give Mr. Danniel Jacques a big hug and kiss for me, he made a 70-year-old lady very very happy, I am so Thankful there are people like him who first believe that there is an ‘ALTERNATIVE’, and we don’t have to rush into Surgery or cortisone shots…….God Bless Him!

Now I can get back to my golf game, again Thanks sooooo much

Virgie B
California, United States
Bursitis in heel

Dear Wonderful Mediwise Pty. Ltd.

My brother bought your patches for the bursitis in my heel.

After the first patch on Tuesday, I saw no results. After the second patch, I was actually worse. Then while wearing the third patch yesterday, I was thrilled to see improvement…so much so that I cancelled the appointment that I had with the doctor…scheduled for today!

Now I’m using the fifth patch, and of course am anxious to see what the end of today will bring.

Sincerely.

Judy B
Georgia, United States
Baker's Cyst

Hi,

I have used the OSMO Patch in the past for my bakers cyst.

I was very successful with it and I have referred it to others.

Patsy C
WA, United States
Baker's cyst

Hi,

I have used 3 patches so far. My leg is already feeling much better.

I am AMAZED by this product and will highly recommend it to others.

Thanks

DEBBIE C
Alberta, Canada
General Bursitis

Thanks again.  I found the first batch really worked!! You have a wonderful product

Bill T
Nevada, United States
Hip problems

Hi,

I had a sore hip muscle at the back of my hip. The Dr. said we will drain the fluid out then give you a Cortisone shot. I said no way my hip was so sore it was painful sitting and going up stairs.

I ordered your patches and the first night they came I applied it, the next morning the powder was hard, I guess from being wet. As soon as I stood on it, no PAIN, I woke up my wife and said it works.

It is still a little sore, when you sit. But it’s 99% better.

Ray W
Ontario, Canada
Shoulder bursa

Hello Toky, Thanks Toky. Last lot sure made a difference.  I was able to not be awakened by an aching bursa during the night.  One night before; was so bad that I had to sit in a lounge chair and ice my shoulder regularly through the night Told the doctor about the patches and twice […]

Al M
Southland, New Zealand
Baker's cyst

Hi,

Just want you to know that I was able to walk on the treadmill for 30 minutes yesterday without leg pain for the first time in over 2 years!

Thanks.

Bob R
Ohio, United States
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