Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons. 

  • Claiming the No Questions asked Guarantee
  • Incorrect item received
  • Unable to use the patches due to medical reasons
  • Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason. 

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number.  As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

  • Refunds will not include the original postage and handling fee unless there was an error on our part.
  • You will need to pay the postal fee for mailing it back to us.
  • All returns will need an Authorization Number (RA#) (mandatory).
  • Refunds must be requested within 90 days of purchase
  • Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Knee problems

Dear Danniel,

I fell 1.5 meters landing on my patella. The pain was severe, after 2 weeks on crutches I was left with a fluid-filled bursa the size of half a golf-ball. I already had a swelling just below my kneecap for 5 years, and another specialist had thought this was probably a lipoma.

I’ve used 16 patches so far, in conjunction with acupuncture. The bursa began to shrink from the first patch, and is now almost gone. I’ve been able to return to my Taiji classes. What is more surprising is that the ‘lipoma’ also has almost vanished.

So, no invasive needle drainage for me, no surgery, and I’m recovering fast.

I am very impressed

Paul S
Auckland, New Zealand
Baker's cyst

Thank you for your excellent product.

First use was fantastic and after five times it had solved my problem of my swollen and stiff knee. I ordered another batch just to keep some extras on hand because from now on, I won’t do without them.

I have already recommended them to several people that have had similar problems. Thanks again for your wonderful product. I’m very grateful for the OSMO Patches.

Jeanine L
Texas, United States
Baker's cyst behind knee and calf pain

I’ve had a Baker’s cyst behind my right knee, caused by an injury, for 4 years.

It is excruciatingly painful. I received cortisone injections every 3 months to ease the pain, but to no avail. Luckily, I stumbled upon your website. I put one behind my knee and one on the front of my calf. To my surprise, the swelling was greatly reduced by the next morning!

I would absolutely recommend the OSMO patch to anyone with this problem because I truly believe it works wonders.

I am extremely grateful for your product and I hope for many others to experience the relief I have as a result of using your OSMO patches.

Wayne S
New Jersey, United States
Baker's cyst

Hello,

I have used your patches for my baker’s cyst. I started a while back, stopped, and found the cyst increased in size.

I have now been using it again for 1 week and the discomfort of it is considerably reduced.

The patches give such good relief

Maria P
SA, Australia
Baker's cyst

Hi,

Just want you to know that I was able to walk on the treadmill for 30 minutes yesterday without leg pain for the first time in over 2 years!

Thanks.

Bob R
Ohio, United States
General & Knee problems

Hi,

I have used your patches with great success for a bursa that I got when I was thrown from a horse.

I have used it also for my husband’s knee.

Thanks

Joan G
North Carolina, United States
Popiteal cyst

Dear Toky, Thank you for the OSMO Patches they arrived Friday 18th February just five days after I placed an order! OSMO Patches have the Wow factor. I used two patches at a time, one on the popiteal cyst and one on the calf. After four days the popiteal cyst was so much better. I […]

Bernice M
Avon, United Kingdom
Baker's cyst

Thank you.

I never thought I would be able to walk without pain again.

Thanks to your product, I was pain free the day after I applied the first patch.

Marcia M
Indiana, United States
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