Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons. 

  • Claiming the No Questions asked Guarantee
  • Incorrect item received
  • Unable to use the patches due to medical reasons
  • Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason. 

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number.  As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

  • Refunds will not include the original postage and handling fee unless there was an error on our part.
  • You will need to pay the postal fee for mailing it back to us.
  • All returns will need an Authorization Number (RA#) (mandatory).
  • Refunds must be requested within 90 days of purchase
  • Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Popiteal cyst

Dear Toky, Thank you for the OSMO Patches they arrived Friday 18th February just five days after I placed an order! OSMO Patches have the Wow factor. I used two patches at a time, one on the popiteal cyst and one on the calf. After four days the popiteal cyst was so much better. I […]

Bernice M
Avon, United Kingdom
Shoulder Bursitis

I have worn the patch for 2 months and it has drained the fluid out of shoulder and reduced the pain significantly.

Steve R
TX, United States
Shoulder bursitis and tendentious

Eight years ago I had a work place accident and injured my left shoulder (bursitis and tendentious). After extensive physio & sports rehab the doctors advised me to get cortisone injections.  Not only was this a painful procedure, it didn’t work! I proceeded to have physio treatment off and on for the next 8 years, […]

Belinda W
SA, Australia
Knee problems

Many thanks Toky….they were fab last time and its now been over 6 months since I have had to use them. Alas it seems my bursitus is back, so hence the need for the wonder patches……I got a bit careless with kneeling on my knee, so all my fault.

Sarah K
West Sussex, United Kingdom
Knee problems

Dear Toky, Some time ago I corresponded with you and was duly sent 10 patches to try for bursitis of the knee. As I am a Carmelite Nun, our life is dedicated to prayer so kneeling is rather important!!    I kept off the knee for a long time before trying the patches and found it […]

Carmelite Sister (Sr)
Carmelite Monastery, Christchurch, New Zealand
Baker's Cyst

I’ve had bakers cyst under my knee cap for 5 years and I’ve been in constant agony and haven’t been able to bend my knee for 5 years all my doctor could come up with was sticking needles under my knee cap, but 3 days on patches and it’s amazing swelling has almost gone pain […]

Steve J
Denbighshire, UK
Knee problems

Hi Toky Sorry my delay in responding to your email.  I have been off line.  Thank you so much for the patches, I have been putting up with pain for months since a fall. I have used them on my knees the last two nights, what a difference, I cannot believe it…  Lucky timing my […]

Judith W
Palmerston North, New Zealand
Bursa on knee

Dear Friends at MediWise, I had what a nurse practioner at St. Thomas’ Hospital in London called ‘that huge bursa’ on my right knee as a direct result of falling from the top of a railway staircase when the city was inundated with a snowfall and resulting ice.  I received your patches the day before […]

Bruce W
London, United Kingdom
View More Testimonials Disclaimer
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