Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason.

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number. As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorization Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

General Bursitis

I have found these patches to be fantastic giving me huge relief. Regards

Jenny

United States

Joint Pain

FYI: this is my 2nd order, as I ordered a box of 10 a few weeks, ago. After using the patch 3 times, I am already noticing a grand affect. Cheers!

David M

FL, United States

Hip bursitis

Hi Toky,

I have received my patches and used one last night on my hip. It’s an absolute miracle!!

I have been suffering on and off for 3 years with Bursitis on my left hip. My GP has given me cortisone injections and anti-inflammatories, both of which have given some relief but not lasted and certainly not to this effect. I am due to have physio in the near future also.

I appreciate it has not cured the cause, but at least now I can work on that without the constant pain, and worse off all the lack of sleep.

A big thank you

Debbie S

East Sussex, United Kingdom

Knee Baker's Cysts and Meniscus tears

I’ve had knee problems for 3 decades and have had 4 surgeries due to an ACL tear and numerous Meniscus tears. Due to these problems, I’ve had a chronic problem with a Baker’s Cyst which I’ve been living with for years and the swelling has kept me in constant pain.

I definitely recommend the OSMO patches. They have given me substantial relief from the pain that I was experiencing. I’ve recommended the patches my Physical Therapist and he’s recommended them to his patients. I’ve also recommended the patches to my Surgeon and he is now recommending the patches in lieu of injections.

William M

California, United States

Baker's cyst

Hello,

I have used your patches for my baker’s cyst. I started a while back, stopped, and found the cyst increased in size.

I have now been using it again for 1 week and the discomfort of it is considerably reduced.

The patches give such good relief

Maria P

SA, Australia

Baker's cyst caused by torn miniscus

Hi, I have been using the patches for a bakers cyst caused by torn miniscus. The patch takes care of it but in comes back in about a week. Is it safe to use a patch a week for an indefinite amount of time? Thank you,

Susan S

Ohio, United States

Baker's cyst

Dear Toky,

Thank you for your answer. My cyst is on the medial ventral surface of my knee. I have been placing the patches directly on top of the cyst, although it cannot be seen, but I know where it is from the ultrasound studies and the pain.

I believe the area is healing and am very pleased with your product. I keep losing my cane and that is a good sign and means I am needing it less every day.

Thank you again.

Sincerely

Jackie H

Ohio, United States

Hi there,

I’ve been treating my cyst with OSMO Patches for six nights now and the improvement in my condition is fantastic.

It should be all gone after I finish the packet….

Daniel F

NSW, Australia

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