Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason.

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number. As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorization Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Baker's cyst

I have an arthritic knee from playing American football and having an operation when I was 18. Going to a doctor to have it drained would cost me well over $220… I tried the OSMO Patch about a 1-2 years ago, thinking it may be a gimmick, and is was no gimmick because it works. The pressure on my knee is lessened by morning and I can move around a lot better. It is important to be open to alternatives to the traditional doctor visit and the “give me a pill” attitude that most of the public has because we, as individuals, have to realize that we, not someone else, are the most interested in our own health. Thank you,

Mike M

Wisconsin, United States

General Bursitis

Hi Patches have arrived promptly, I have tried them, they have made a difference, thank you.

John H

Essex, United Kingdom

Baker's cyst

Good morning We have been using your patches for a few days now and we find them helpful. They are draining fluid from the cyst and that is a good sign. Regards

Andy S

QLD, Australia

Baker's cyst

Dear Folks in Australia, I have just placed my third order with you for your OSMO Patches because they do work and I am so impressed with how they work. No one here at my end has ever seen anything like your patches and I love telling people about them. I suffer from a Bakers […]

Patty C

Michigan, United States

Shoulder bursitis and tendentious

Eight years ago I had a work place accident and injured my left shoulder (bursitis and tendentious). After extensive physio & sports rehab the doctors advised me to get cortisone injections. Not only was this a painful procedure, it didn’t work! I proceeded to have physio treatment off and on for the next 8 years, […]

Belinda W

SA, Australia

Baker's cyst

Hello, Thanks very much…. This order is my second one…. I developed a Baker’s cyst (I think) behind my left knee, jumping up and down hard on a truckload of brush I was trying to compact…. I’m 67 years old, and the next morning, I had pain behind my knees, then a large egg behind […]

Sam E

California, United States

Achilles Enthesopathy

I used this patch from yesterday. My first patch application was wonderful. I feel no pain and discomfort on my retrocalcaneal area. After removal of patch I could see some fluid or discharges like a chocolate color discharge on my applied area .. what is that? How long I have to continue the patch..is that […]

Bibin J

VIC Australia

Hip problems

I had a sore hip muscle at the back of my hip. The Dr. said we will drain the fluid out then give you a Cortisone shot. I said no way my hip was so sore it was painful sitting and going up stairs. I ordered your patches and the first night they came I […]

Ray W

Ontario, Canada

View More Testimonials Disclaimer