Shipping Information

COUNTRY	EST Delivery Times
Australia^*	3-7 Business days
New Zealand^*	5-14 Business days
United Kingdom^*	5-14 Business days
United States^*	5-14 Business days
Canada^*	5-14 Business days
Europe^* (other than UK)	Online ordering currently unavailable. Deliveries to Europe may be available by phone order from one of our UK Approved Resellers
Other Countries^*	Online ordering currently unavailable.

* Important Information

All our deliveries ship from Australia. While we currently quote average shipping times above kindly understand that delays may occur from time to time which unfortunately we understandably have no control over.
By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order. Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfillment center in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Testimonials

Real accounts by real people. Hear what they have to say!

General Bursitis

Hi Toky Just letting you know that I received my patches on Tuesday. I used them on Tuesday and Wednesday night and have had a wonderful result, with the bursitis basically disappearing. Thank you so much, having no pain is wonderful. Regards

Kerry L

QLD, Australia

Baker's cyst on both knees

I have been meaning to write you for some time now and tell you how great the OSMO patches have worked for me.

I have had Baker’s cysts over the past 4 years on both knees. My Orthopedic Specialist drained them numerous times, plus gave me cortisone shots. Researching the topic one day, I discovered your website and hesitantly ordered the patches… they work amazingly. There is such a difference when I wake up in the morning.

The fluid is drawn out and mobility is greatly improved. I will probably need surgery one day to repair torn cartilage in my knees, but these are greatly helping me with the swelling/fluid buildup like nothing else has before.

Thank you for developing such a wonderful product and for the prompt and efficient service. They are really helping me.

Janet R

Georgia, United States

Baker's cyst

Toky,

I got my patches. I used it for 12 hrs last night.

The patch was wet and my knee feels better.

Thanks

Garrett B

Arizona, United States

Bursitis of the elbow, knee swelling & leg cramps

My husband healed his bursitis of the elbow with your patches. –

They are amazing, and he is now using 2 patches on each knee at night for knee swelling, and it seems to give him amazing relief from cramps in his legs that kept him awake throughout every night for years.

He has used everything from niacin to bars of ivory soap between the sheets.

Sheila W

Connecticut, United States

Baker's cyst

Hello! I am writing to sing your praises! I am not kidding. I was first diagnosed with a Baker’s cyst approximately three months ago. The pain became increasingly intense, so I finally made an appointment with an orthopedic surgeon. He explained that the cyst was most likely the result from a torn meniscus and that […]

Ms. Dale C

Georgia, United States

Baker's cyst

I used the patch for 3 days and I do a difference in the size of the cyst, how many days in a row can the patch be used? Any restrictions?

Elizabeth C.

New Jersey, United States

Bursa on knee

Dear Friends at MediWise,

I had what a nurse practitioner at St. Thomas’ Hospital in London called ‘that huge bursa’ on my right knee as a direct result of falling from the top of a railway staircase when the city was inundated with a snowfall and resulting ice.

I received your patches the day before yesterday, and after two nights am now completely back to normal. I cannot thank you enough. This is one of the BEST investments I have ever made, and I will certainly be happy to recommend it to anyone who is looking for rapid relief from bursitis.

Cheers for now,

Bruce W

London, United Kingdom

Shoulder bursitis and tendentious

Eight years ago I had a work place accident and injured my left shoulder (bursitis and tendentious). After extensive physio & sports rehab the doctors advised me to get cortisone injections. Not only was this a painful procedure, it didn’t work! I proceeded to have physio treatment off and on for the next 8 years, […]

Belinda W

SA, Australia

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