Shipping Information

COUNTRYEST Delivery Times
Australia*3-7 Business days
New Zealand*5-14 Business days
United Kingdom*5-14 Business days
United States*5-14 Business days
Canada*5-14 Business days
Europe* (other than UK)Online ordering currently unavailable. Deliveries to Europe may be available by phone order from one of our UK Approved Resellers
Other Countries*Online ordering currently unavailable.

* Important Information

  • All our deliveries ship from Australia. While we currently quote average shipping times above kindly understand that delays may occur from time to time which unfortunately we understandably have no control over.
  • By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order.  Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfillment center in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Testimonials

Real accounts by real people. Hear what they have to say!

Baker's cyst

Hello Danniel,

Thank you for your prompt reply.

I started using the patches about 10 days ago, and the amount of improvement is unbelievable. The lump was rock hard, and I could not bend the knee, nor straighten the leg. Even though there is still some swelling, the knee feels almost normal. I have run out of the patches, so will restart as soon as I receive the new batch…hopefully it will all go away.

Thank you for your help, and good luck..

Maria P
SA, Australia
Baker's cyst

Thank you I was happy to receive the patches and they did work for me. I had quite the lump behind my left knee. The pain has gone leaving just a little lump. So surgery will not be on my list I did half to use 13 of the patches. Thanks again

Martha H
Alberta, Canada
Shoulder problems

Hi Toky,  I just received my parcel yesterday Wed Dec. 29th and after following the directions how to apply I put one on and it’s easing the pain in my shoulder. It seems that it’s working for me and I have to be careful to watch the food I am eating. I am quite please […]

JLee-C
Calgary Alberta, Canada
Baker's cyst

Thank you, thank you, thank you!  I received my patches and after wearing them two nights, my baker’s cyst is almost gone – and no more pain!

Gwen K
Saskatchewan, Canada
Baker's cyst

Hi there!

My mother had 20 patches, it made a lot of difference for her knee, she got a big relief out of it, she started bending her knee now after many years,

With best regards

Mesrak M
Argyll, United Kingdom
Fluid on knees

We have purchased your patches for application on my husband’s knee.  It certainly drained some fluid from his knees, giving some relief after one application.

Sharon B
Alberta, Canada
Joint Pain

They work so well for my husband I placed another double order yesterday so I have them on hand when he needs them. The patches are the only thing that has ever given him relief.

Ann W
SC, United States
General Bursitis

I bought OSMO product hoping it would work for my bursitis.  I am pleased to say it did I am very satisfied.  Could you send me any info you have of other products. Please.   Thank you

Joyce B.
New Jersey, United States
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