Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons. 

  • Claiming the No Questions asked Guarantee
  • Incorrect item received
  • Unable to use the patches due to medical reasons
  • Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason. 

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number.  As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

  • Refunds will not include the original postage and handling fee unless there was an error on our part.
  • You will need to pay the postal fee for mailing it back to us.
  • All returns will need an Authorization Number (RA#) (mandatory).
  • Refunds must be requested within 90 days of purchase
  • Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Real testimonials by real people

Read their stories

★★★★★
Shoulder bursitis

Hi,

I just reordered some of those wonderful patches. I also wanted to leave some feedback. I’ve used the patches once before for my shoulder bursitis. The most pain I have is at night, and it is very hard to sleep.

So, I tried to patches, and to my amazement, the pain is 99% better, and I can sleep. At any time when the pain wakes me, I can go back to sleep (which I couldn’t before).

So, thank you for such a wonderful product. I will be using it again & again.

Sincerely,

★★★★★
Swelling in the knee & arthritic pain in the knee

Dear Danniel,

I completed the OSMO Patch treatment and have found it to be very beneficial in that it has eliminated the swelling in my knee and has minimized the arthritic pain also present in my knee.

I consider it to be a very good treatment for reducing or totally eliminating swelling of an area.

I highly recommend its usage.

★★★★★
Hip bursitis

Hi, My 81-year-old mother has been suffering from hip bursitis for several years.

She got some relief from regular corticosteroid injections. However, the last time she had this treatment, the injection was not carried out properly and she was in agony for several days. Consequently, she has been frightened to receive this treatment again, and the pain was getting progressively worse. She had not been sleeping and could not walk far.

I found the OSMO website and thought I’d give it a go. My mum has just completed the first course of 10 patches, and she has a completely new lease of life. It really is amazing how quickly this treatment has had an effect. She has been sleeping much better and walked further at the weekend than she has for many months. I have ordered a further 20 patches. Many thanks.

★★★★★
Ankle and hips (trochanter bursitis)

Thank you very much.

I have used the patches on three areas with amazing results. One was on my ankle, 12 hours later the pain was completely resolved. The other two were on my hips for greater trochanter bursitis.

Both hips feel not completely pain-free, but a dramatic difference.

So thank you, and I have to say I am amazed.

★★★★☆
Baker's cyst

Hello Danniel,

Thank you for your prompt reply.

I started using the patches about 10 days ago, and the amount of improvement is unbelievable. The lump was rock hard, and I could not bend the knee, nor straighten the leg. Even though there is still some swelling, the knee feels almost normal. I have run out of the patches, so will restart as soon as I receive the new batch…hopefully it will all go away.

Thank you for your help, and good luck..

★★★★★
Baker's cyst

Ok, I have an arthritic knee from playing American football and having an operation when I was 18. Going to a doctor to have it drained would cost me well over $220. I know that I will need to get this knee replaced sometime in the near future and you can only do this one time, so it is in my best interest to find a way to prolong the knee replacement.

I tried the OSMO Patch about 1-2 years ago, thinking it may be a gimmick, and it was no gimmick because it works. The pressure on my knee is lessened by morning and I can move around a lot better. I’m health conscious, watch what I eat, go to the gym 3-4 times a week and of course I work. It is important to be open to alternatives instead of the ‘give me a pill’ attitude that most of the public has. As individuals, we have to realize that we, not someone else, are the most interested in our own health.

Thank you

★★★★☆
Joint Pain & Swollen Knee

I haven’t been able to walk for 7 months due to a knee injury, but these combined with my new pool exercises have made a big improvement to flexibility and swelling.

Much appreciated!

Kind Regards

Tracy

★★★★☆
Joint Pain - Swollen Knee

Hello,

Just to give you an update: I finally received my order and I’m very happy to say that this helps me a lot with the swelling on my knee.

Thank you.

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