Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason.

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number. As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorization Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Real testimonials by real people

Read their stories

★★★★★

Elbow Bursitis

The OSMO Patch worked great for my wife’s elbow bursitis,

I’ve placed another order through the website, a work colleague was just diagnosed with hip bursitis and I’ve recommended OSMO Patch.

Fantastic product.

★★★★★

Baker's Cyst

I don’t know how to submit a testimonial, so I am just sending you a thank-you note.

I had a baker’s cyst over a year ago, and with time (months), it diminished. Doctor said he did not recommend anything but the R.I.C.E. therapy (which helped some). Thought it was a one and done, but no. Fast forward a year and after “dancing” on a ladder to paint the garage, I remember a knee twinge and within ten days, another swelling in the back and very painful.

A neighbor mentioned she had the same issue and used your patch. Had an extra one for me to try. All I can say is, “Wow” and “Thank you.” In one use, I can walk more comfortably and not cringe every time I sit down and stand up. I’ve ordered more.

★★★★★

Bursitis in the hip

I have always been a very active person over the years. A couple of years ago I developed quite a discomfort in my left hip. I attempted to ignore it, but after much deliberation went to see a doctor. After scans it was diagnosed as bursitis. I went for cortisone injections twice, but it really did not ease the pain much.

After coming across the OSMO patch website, not having anything to lose, I immediately ordered 10 of the patches. I placed a patch on the affected hip for a total of three nights. I was absolutely stunned that after the third application, the pain in my hip had disappeared. It was a few weeks before I actually needed to reapply any more patches due to a small amount of pain returning. I assume that the problem will always be there, however, it is very comforting to know that the OSMO patches are available so that you can virtually live pain-free.

Extremely happy that I stumbled on the website.

★★★★★

Elbow bursitis

Hi, I wanted to send you a testimonial on the patches.

I woke up one Saturday morning and saw a bulge on my elbow with fluid in there and decided to Google it. I learnt many people opted to drain it. That was not appealing to me at all!

I discovered the OSMO Patches and ordered them. After using the first 3 patches, I noticed my bursitis getting smaller. After the 9th it was almost gone, then totally gone after the 10th patch. Using your patches saved me from having a doctor drain the fluid…thanks!!!

If I know of anyone with bursitis I will be sending them to you ASAP!

★★★★★

Knee problems

Hi Toky,

Just to let you know your product is amazing. I’ve been using it every night, and I have noticed a huge difference on my knee.

Thanks

★★★★☆

Bursitis in shoulder & elbow

Hi, I have had bursitis in my right shoulder for more than 3 years, after about 6 months of physio, I still have a lot of pain. About 14 months ago I developed bursitis in the left shoulder and elbow, which causes me very disturbed sleeps, I had treatment with an Osteopath, the pain subsided only temporarily

I have used 9 of your patches, 2 on my elbow and the rest on my shoulder, the improvement in my shoulder has been amazing, I still have a lot of pain but the movement has improving so much that I don’t hesitate in getting dressed as previously just pulling a T-shirt over my head was painful.

Thank you so much and I hope more people find your website. What a blessing.

★★★★★

General Bursitis

Hi Toky

We are both very appreciative of your offer and we will certainly keep it to ourselves. My wife has had several months without pain so the patches really work and she is looking forward to the arrival of the new ones.

Again thank you

Regards

★★★★★

Bursitis in the knee

Hi,

I ordered these patches for my son who has terrible bursitis in his knee. He owns a carpet installing business, and the constant kicking has really damaged his knee.

He took meds, had a steroid shot, nothing worked. The doctor told him he needed surgery. I had found your patches online, and they have worked for him.

Thanks so much, Sincerely

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Testimonials

Real accounts by real people. Hear what they have to say!

★★★★★

Thanks again.

I found the first batch really worked!!

You have a wonderful product

★★★★☆

These are honestly the best pain patches of them all.

I have tried 4 other brands before finding the OSMO Patch. They don’t get rid of the pain, but they certainly make things bearable.

Thank you

★★★★★

Eight years ago I had a work place accident and injured my left shoulder. After extensive physio & sports rehab the doctors advised me to get cortisone injections. Not only was this a painful procedure, it didn’t work! I proceeded to have physio treatment off and on for the next 8 years, taking anti inflammatory medication for longer than I should have & resigning myself to the fact that I would have restricted movement and pain in my shoulder for the rest of the foreseeable future.

I stumbled across OSMO Patches whilst searching the web and I thought ‘what have I got to loose…it’s the same price as a physio visit!’ Once I received the patches and started using them 3 days later I had nearly full range of movement back to my shoulder.

I was amazed at how well these patches actually work. I finished the 10 days of patches and for the first time in years I had no pain in my shoulder and full range of motion back to my shoulder. I haven’t been back to the physio for a year & my mum also has had relief in her knee.

These patches are amazing and I would recommend them to anyone.

★★★★☆

Hi Toky,

I just received my parcel yesterday Wed Dec. 29th and after following the directions how to apply I put one on and it’s easing the pain in my shoulder. It seems that it’s working for me and I have to be careful to watch the food I am eating.

I am quite pleased with these type of remedy. Hopefully I will be on my way to recovery.

Thanks.

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