While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.
Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)
We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).
IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.
Returns and Refunds Policy Items may be returned for any of the following reasons.
Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies
All returns will require a Return Authorization Number (RA#) regardless of the reason.
The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.
Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number. As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).
We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase
Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorization Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.
Testimonials
Real accounts by real people. Hear what they have to say!
Joint Pain & Swelling of Knee and Feet
I had a work accident 5 years ago and fractured both of my feet. The specialist said feet never heel well. He was right. I suffered terrible pain and swelling constantly. Since then l have what the Dr called an akward injury. I turned my body without turning my knees and hence fractured the soft […]
Kerry M
VIC, Australia
Joint Pain
I got it yesterday! Used it last night and it is already helping with the pain quite a bit! Thank you so much for your considerate responses.
Jeanette Q
IL, United States
General Bursitis
Toky, I am writing to you again because my husband wants to order additional patches. He says that they are amazing for his severe leg cramps. He sleeps through the night whereas before using the patches he would get up 3 or 4 times a night with cramping in his legs.
Sheila W
Connecticut, United States
Bursitis in my Elbow
Attention Toky, Customer care.
Hi Toky, just to say we’ve ordered 20 more patches as the first lot really improved the Bursitis in my Elbow. It reduced the pain mainly, but although it seems full of fluid in the mornings the swelling has not reduced greatly.
Mind you it’s quite an art fitting them firmly to an elbow and still being able to move!
Regards
John W
QLD, Australia)
Bursa on knee
Dear Friends at MediWise,
I had what a nurse practitioner at St. Thomas’ Hospital in London called ‘that huge bursa’ on my right knee as a direct result of falling from the top of a railway staircase when the city was inundated with a snowfall and resulting ice.
I received your patches the day before yesterday, and after two nights am now completely back to normal. I cannot thank you enough. This is one of the BEST investments I have ever made, and I will certainly be happy to recommend it to anyone who is looking for rapid relief from bursitis.
Cheers for now,
Bruce W
London, United Kingdom
Hip bursitis
I have been suffering from bursitis in my right hip since last August.
I saw your website and ordered 20 patches. I used a patch for 3 nights and didn’t notice much difference, and there was just a slight amount of fluid in the patches each night.
Last night I moved the patch a little and I couldn’t believe it this morning! The patch was soaked with fluid, so much that it was starting to ooze from the patch.
My hip felt much better this morning.
Thank you
Linda S
California, United States
Knee problems
Hi Toky, Just to let you know your product is amazing. I’ve been using it every night, and I have noticed a huge difference on my knee, Thanks
Yusuf I
Ontario, Canada
Baker's cyst
Thank you for your excellent product.
First use was fantastic and after five times it had solved my problem of my swollen and stiff knee. I ordered another batch just to keep some extras on hand because from now on, I won’t do without them.
I have already recommended them to several people that have had similar problems. Thanks again for your wonderful product. I’m very grateful for the OSMO Patches.
