Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason.

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number. As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorization Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Bursa on elbow

Hi, I want to add to your list of testimonials my experience.

I developed a bursa on my right elbow by supporting a heavy motor which was the size of a tennis ball. I was attracted by your lists of results and tried 10 patches. The bursa reduced in size to perhaps a golf ball, Determined to follow through, I bought 10 more and continued treatment.

It has now disappeared completely and not returned. I have little doubt your patches worked the miracle on my elbow and heartily endorse their claims to fame.

Jim K

Lancashire, United Kingdom

Joint Pain

FYI: this is my 2nd order, as I ordered a box of 10 a few weeks, ago. After using the patch 3 times, I am already noticing a grand affect. Cheers!

David M

FL, United States

Elbow bursitis

Great product!

I have to admit when I first applied the patch I was a bit skeptical, but after the first application the swelling in my elbow was greatly reduced and after about six applications the swelling was completely gone!

I have been free of bursitis for several months!

Ronald

United States

Baker's cyst

Thank you.

I never thought I would be able to walk without pain again.

Thanks to your product, I was pain free the day after I applied the first patch.

Marcia M

Indiana, United States

Baker's cyst

Hi,

The Osmo patch definitely helps my baker’s cyst (behind my left knee)!

It is temporary, but the relief is enormous!

I use it every few weeks and the swelling and discomfort abate greatly!

Thank you

Linda M

California, United States

Bursitis in shoulder & elbow

Hi, I have had bursitis in my right shoulder for more than 3 years, after about 6 months of physio, I still have a lot of pain. About 14 months ago I developed bursitis in the left shoulder and elbow, which causes me very disturbed sleeps, I had treatment with an Osteopath, the pain subsided only temporarily

I have used 9 of your patches, 2 on my elbow and the rest on my shoulder, the improvement in my shoulder has been amazing, I still have a lot of pain but the movement has improving so much that I don’t hesitate in getting dressed as previously just pulling a T-shirt over my head was painful.

Thank you so much and I hope more people find your website. What a blessing.

Tessa L

VIC, Australia

Baker's cyst on both knees

I have been meaning to write you for some time now and tell you how great the OSMO patches have worked for me.

I have had Baker’s cysts over the past 4 years on both knees. My Orthopedic Specialist drained them numerous times, plus gave me cortisone shots. Researching the topic one day, I discovered your website and hesitantly ordered the patches… they work amazingly. There is such a difference when I wake up in the morning.

The fluid is drawn out and mobility is greatly improved. I will probably need surgery one day to repair torn cartilage in my knees, but these are greatly helping me with the swelling/fluid buildup like nothing else has before.

Thank you for developing such a wonderful product and for the prompt and efficient service. They are really helping me.

Janet R

Georgia, United States

Shoulder problems

Dear Danniel, I’ve just ordered my second lot of patches and have noticed a vast improvement in my shoulder. I just wanted to let you know I think they are working and will continue to use them. Thank you and I will be telling people all about your website. Regards

Janet R

SA, Australia

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