Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason.

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number. As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorization Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Real testimonials by real people

Read their stories

★★★★☆

Knee Bursitis

Hello Jasmine,

I just wanted to say that my husband has been using the patches for a few days now and they have definitely made a difference to his knee.

I have brought some more from one of your UK stockists, The Health Workshop, and they, like you, could not have been more helpful.

Thank you!

★★★★☆

Joint Pain & Swollen Knee

I haven’t been able to walk for 7 months due to a knee injury, but these combined with my new pool exercises have made a big improvement to flexibility and swelling.

Much appreciated!

Kind Regards

Tracy

★★★★☆

Bursa in elbow

Dear Toky,

My patches arrived on Feb. 10th. I have now used 9 of the patches, wearing one sometimes during the day.

I have noticed significant results, although there is still some swelling in the bursa in my left elbow.

★★★★☆

General Bursitis

Hi Jasmine,

So far the patches are working great.

Thanks.

★★★★★

Hip bursitis

Hi Toky,

I have received my patches and used one last night on my hip. It’s an absolute miracle!!

I have been suffering on and off for 3 years with Bursitis on my left hip. My GP has given me cortisone injections and anti-inflammatories, both of which have given some relief but not lasted and certainly not to this effect. I am due to have physio in the near future also.

I appreciate it has not cured the cause, but at least now I can work on that without the constant pain, and worse off all the lack of sleep.

A big thank you

★★★★★

Baker's cyst

Thank you,

I was happy to receive the patches and they did work for me. I had quite the lump behind my left knee.

The pain has gone leaving just a little lump. So surgery will not be on my list I did have to use 13 of the patches.

Thanks again

★★★★☆

Elbow bursitis & baker's cyst

Thank you, I have already used almost all the patches from my last order.

I had a baker’s cyst which I think has really improved with the patches. I also have tennis elbow on one elbow and golfer’s elbow on the other and have put the patches on my elbows one night and there was some improvement, I need to put them on for a few nights.

I am so pleased with them that I have been telling my friends, and they plan to order them as well.

★★★★★

Ankle and hips (trochanter bursitis)

Thank you very much.

I have used the patches on three areas with amazing results. One was on my ankle, 12 hours later the pain was completely resolved. The other two were on my hips for greater trochanter bursitis.

Both hips feel not completely pain-free, but a dramatic difference.

So thank you, and I have to say I am amazed.

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Testimonials

Real accounts by real people. Hear what they have to say!

★★★★★

Thanks again.

I found the first batch really worked!!

You have a wonderful product

★★★★☆

About 2 years ago I developed bursitis on my right ankle which was extremely painful. I tried traditional physio, ultrasound, laser, and stretching to no avail.

I discovered the OSMO Patch website and decided to keep an open mind and try the OSMO Patch.

After all those months of continuous pain, much to my surprise, I experienced a significant improvement such that I can now walk several kilometers, and am not in constant pain all day long! I have now ordered a 3rd set of Patches, and am sure these will end the problem entirely.

★★★★★

Hi, just a quick note that I feel I needed to write about the OSMO Patches. In September I tripped over while running and fell on my knee which left me with a fractured bone at the back of my knee which in turn ruptured my cruciate ligament. Although back on track now after various braces, crutches and hydrotherapy plus physiotherapy, it seemed I had gained a cyst at the back of my knee. This tight swelling really hindered my ability to improve and I looked to the internet for answers-where I found your advert

Although I had never heard of your product and neither had my physiotherapist, I decided to give them a try as they wouldn’t hurt even if they didn’t help. The day I woke up after the first patch I was really surprised. I didn’t say anything to my husband because I didn’t want to jinx the feeling I had! The tightness had lessened dramatically which meant I could walk as soon as I got up, not the usual stretch and wait for it to get going!! My physio noticed a difference the next visit as it was the first time I could get my leg flat and flex my foot slightly. The reduction in swelling and tightness was brilliant. Although I have only used two my leg has improved so much and it helps that I can exercise properly to strengthen my muscles.

Thanks for your help I am no longer sceptical about the patches-will be ordering more in the future!

★★★★★

Ok, I have an arthritic knee from playing American football and having an operation when I was 18. Going to a doctor to have it drained would cost me well over $220. I know that I will need to get this knee replaced sometime in the near future and you can only do this one time, so it is in my best interest to find a way to prolong the knee replacement.

I tried the OSMO Patch about 1-2 years ago, thinking it may be a gimmick, and it was no gimmick because it works. The pressure on my knee is lessened by morning and I can move around a lot better. I’m health conscious, watch what I eat, go to the gym 3-4 times a week and of course I work. It is important to be open to alternatives instead of the ‘give me a pill’ attitude that most of the public has. As individuals, we have to realize that we, not someone else, are the most interested in our own health.

Thank you

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