Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason.

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number. As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorization Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Fluid collected around my knee due to arthritis

These have been a god send….I never actually ended up using them on a baker’s Cyst but rather on the fluid that had collected around my knee due to arthritis. What an amazing product! How do I order more? Thank you,

Pam H

Connecticut, United States

Elbow bursitis

Great product!

I have to admit when I first applied the patch I was a bit skeptical, but after the first application the swelling in my elbow was greatly reduced and after about six applications the swelling was completely gone!

I have been free of bursitis for several months!

Ronald

United States

General Bursitis

Thank you I have received my 2nd packet of patches. Already had relief

Sheryl B

WA, Australia

Trochanteric Bursitis

Dear Toky,

I wanted to let you know that the Bursitis Patches have worked on my Trochanteric Bursitis.

I cannot believe it. I do not have the pain or swelling there that I have had before. It is very cool. I just wanted to let you know that, also.

We will see if it flares up again. Thanks so much for answering my questions and caring about my daughter, also. It will stay with me for a long time.

May you feel blessed and loved. Have a great day!! Take Care!!

Jennifer P

Sunnyvale, United States

Joint Pain

These are honestly the best pain patches of them all. I have tried 4 other brands before finding the OSMO Patch. They don’t get rid of the pain, but they certainly make things bearable.

Linda H

WA Australia

General Bursitis

Hello My name is Rose Cochrane I purchased your bursitis patches, and I would like to tell you that I had tremendous relief from your patches. I have also spread the word told my doctor, and my cousin who has just purchased your patches, her name is Lorraine XXXX. Thank you so much. I will […]

Rose C

QLD, Australia

Knee problems

Hi Toky, Just to let you know your product is amazing. I’ve been using it every night, and I have noticed a huge difference on my knee, Thanks

Yusuf I

Ontario, Canada

Baker's cyst

Hi there!

I’ve been wanting to write you about your product, OSMO Patches.

I have a baker’s cyst behind my knee that I’ve had aspirated three times at great expense. After the third time of aspiration, the doctor injected steroids, stating that I most likely wouldn’t ever have another problem. Well, my cyst began to return in about 3 days and was soon as large as it had been before my procedure. Tears.

Long story short, I went online and found your product, OSMO Patches. I was so excited to try it. The first night nothing really happened; but the second morning when I removed the patch, I couldn’t believe my eyes! I was thrilled!!! It really worked! I kept using your patches and after about a week my cyst was hardly noticeable! AND THAT’S THE TRUTH!!

Thank you so much for developing OSMO Patches, I’m still amazed as to how they work?!

Sincerely,

Terry M

Oregon, United States

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