Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason.

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number. As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorization Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Real testimonials by real people

Read their stories

★★★★☆

Baker's cyst

Dear Toky,

Thank you for the OSMO patches.

I’m seeing a big reduction in the swelling and pain.

Thanks

★★★★★

Baker's Cyst

I don’t know how to submit a testimonial, so I am just sending you a thank-you note.

I had a baker’s cyst over a year ago, and with time (months), it diminished. Doctor said he did not recommend anything but the R.I.C.E. therapy (which helped some). Thought it was a one and done, but no. Fast forward a year and after “dancing” on a ladder to paint the garage, I remember a knee twinge and within ten days, another swelling in the back and very painful.

A neighbor mentioned she had the same issue and used your patch. Had an extra one for me to try. All I can say is, “Wow” and “Thank you.” In one use, I can walk more comfortably and not cringe every time I sit down and stand up. I’ve ordered more.

★★★★★

Achilles Enthesopathy

I used this patch from yesterday.

My first patch application was wonderful. I feel no pain and discomfort on my retrocalcaneal area.

After removal of patch I could see some fluid or discharges like a chocolate color discharge on my applied area.

★★★★★

Baker's cyst

Hi Toky,

I am amazed at how fast this patch worked! I felt relief the very next morning, all the stiffness having gone and I was able to walk up and down the stairs much more easily.

Thank you so much for all your cooperation in sending a second package. Since I have so many patches now, I am going to spread the word around for you by photocopying the instructions and giving the patch to people with bursitis. My physiotherapist and massage therapist will be one of them.

Thank you once again.

Forever indebted!

★★★★★

Elbow bursitis

Dear Toky, this is to follow up on my last email.

After the 7th patch, the swelling began to go down. I did have to use all 10 patches, but by that time the swelling was gone and my elbow was back to normal.

So the patches did work, and I am completely satisfied. I would buy them again and recommend them to others.

Thanks so much.

★★★★★

Baker's cyst

Hi, just a quick note that I feel I needed to write about the OSMO Patches. In September I tripped over while running and fell on my knee which left me with a fractured bone at the back of my knee which in turn ruptured my cruciate ligament. Although back on track now after various braces, crutches and hydrotherapy plus physiotherapy, it seemed I had gained a cyst at the back of my knee. This tight swelling really hindered my ability to improve and I looked to the internet for answers-where I found your advert

Although I had never heard of your product and neither had my physiotherapist, I decided to give them a try as they wouldn’t hurt even if they didn’t help. The day I woke up after the first patch I was really surprised. I didn’t say anything to my husband because I didn’t want to jinx the feeling I had! The tightness had lessened dramatically which meant I could walk as soon as I got up, not the usual stretch and wait for it to get going!! My physio noticed a difference the next visit as it was the first time I could get my leg flat and flex my foot slightly. The reduction in swelling and tightness was brilliant. Although I have only used two my leg has improved so much and it helps that I can exercise properly to strengthen my muscles.

Thanks for your help I am no longer sceptical about the patches-will be ordering more in the future!

★★★★☆

Baker's cyst

Hi there,

I’ve been treating my cyst with OSMO Patches for six nights now and the improvement in my condition is fantastic.

It should be all gone after I finish the packet….

★★★★☆

Bursitis in my Elbow

Attention Toky, Customer care.

Hi Toky, just to say we’ve ordered 20 more patches as the first lot really improved the Bursitis in my Elbow. It reduced the pain mainly, but although it seems full of fluid in the mornings the swelling has not reduced greatly.

Mind you it’s quite an art fitting them firmly to an elbow and still being able to move!

Regards

View More Testimonials Disclaimer

Testimonials

Real accounts by real people. Hear what they have to say!

★★★★★

Hi, I wanted to send you a testimonial on the patches.

I woke up one Saturday morning and saw a bulge on my elbow with fluid in there and decided to Google it. I learnt many people opted to drain it. That was not appealing to me at all!

I discovered the OSMO Patches and ordered them. After using the first 3 patches, I noticed my bursitis getting smaller. After the 9th it was almost gone, then totally gone after the 10th patch. Using your patches saved me from having a doctor drain the fluid…thanks!!!

If I know of anyone with bursitis I will be sending them to you ASAP!

★★★★★

Just to let you know I am totally amazed at how your patches work.

The ten patches have removed 95% of the fluid in the bursa. I have ordered more just in case it happens again. I have had major problems before with a busa being drained by needle and infection setting in.

So many thanks for a great product, I am telling all my friends about it.

Regards

★★★★★

Hi,

I have used the OSMO Patch in the past for my bakers cyst.

I was very successful with it and I have referred it to others.

★★★★☆

Hi Jasmine,

I received the patches on SATURDAY and this is working fine.

THANKS

View More Testimonials Disclaimer