Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment there will always be some people that our patches regretfully won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorization Number (RA#) regardless of the reason.

The Return Authorization Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorization Number. As soon as we receive the balance of your un-used patches together with the Return Authorization Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorization Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Real testimonials by real people

Read their stories

★★★★★

Baker's Cyst

Hi,

I have used the OSMO Patch in the past for my bakers cyst.

I was very successful with it and I have referred it to others.

★★★★★

Baker's cyst

Hello!

I am writing to sing your praises! I am not kidding. I was first diagnosed with a Baker’s cyst approximately three months ago. The pain became increasingly intense, so I finally made an appointment with an orthopedic surgeon. He explained that the cyst was most likely the result from a torn meniscus and that I would require surgery. In the meantime, my patches I had ordered arrived, so I had used five patches by the time I returned to the orthopedic surgeon for the follow up for my MTI. He did NOT find a torn meniscus and was amazed at how much more range of motion I had in my knee. He agreed “whatever is working, keep it up!”

I am 62 years old, quite active, practice yoga and exercise daily. I am currently planning to swim with the dolphins with my grandchildren next month instead of planning surgery, physical therapy, etc. THANK YOU!!

★★★★★

Knee problems

Dear Toky,

Some time ago I corresponded with you and was duly sent 10 patches to try for bursitis of the knee. As I am a Carmelite Nun, our life is dedicated to prayer so kneeling is rather important!! I kept off the knee for a long time before trying the patches and found it helped to ease the condition, however, it still felt painful to kneel.

After using the first night, sure enough, there were signs fluid had been drawn off. The second night the same. The area became flat and normal. I have gingerly begun kneeling again with knee pads. However, I have noticed there is now no pain and the knee looks perfectly normal.

This was a couple of weeks ago, and I thought I would give it a good go to make sure before informing you of the patches’ success! So that is good news, and I am delighted.

I would also like to mention that your attitude to your customers is exemplary and obviously sincere. I am very grateful and will certainly recommend them.

Thanks, Every blessing

★★★★★

Shoulder Bursitis

I had a sudden case of Shoulder Bursitis, in fact, the Orthopaedic Surgeon said it was the most severe and immediate he had seen in years. He gave cortisone shot and Rx Narcotics that barely cut the pain.

No sleep as pain worse at night. In my desperation for relief I searched the internet to learn of my condition and options. I ran across these patches and figured the price would be worth the risk of losing $50 if they did not work.

I trusted the testimonials and although no relief the first night, I reapplied the next and noticed some relief. By the 4th patch I was off the narcotics and by the 6th did not feel the need to use any more patches.

Thank you for your product, I am glad I took the risk.

★★★★★

Baker's cyst

Hi there!

My mother had 20 patches, it made a lot of difference for her knee, she got a big relief out of it, she started bending her knee now after many years,

With best regards

★★★★★

Swollen elbow almost half the size of a tennis bal

After noticing a swollen lump on my elbow almost half the size of a tennis ball, I visited my doctor who explained it was a bursa and could be drained but would likely re-occur. Like others, I found your website and decided to “give it a go” although being a little skeptical.

While waiting, my doctor drained it by needle, but it re-filled within 3-4 days as predicted. When the patches arrived, I immediately used them with skepticism. The next morning, I could not believe my eyes, it was covered with similar fluid as the doctor had removed and again after 3 more.

My elbow is now back to normal, and I have no hesitation in recommending them to anyone with similar problems.

★★★★★

General Bursitis

Hi Toky

We are both very appreciative of your offer and we will certainly keep it to ourselves. My wife has had several months without pain so the patches really work and she is looking forward to the arrival of the new ones.

Again thank you

Regards

★★★★☆

Baker's cyst

Hello.

The patches arrived. Thank you very much.

I have used 3 and they are very good. They certainly draw the liquid away from the back of my knee.

Thanks very much

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Testimonials

Real accounts by real people. Hear what they have to say!

★★★★★

Dear Toky,

Thank you for your prompt response.

I’ll look forward using the patches again as they were so successful last time.

Kind regards

★★★★★

Thanks.

I am finding the patches brilliant.

Carolyn

★★★★★

Dear Friends at MediWise,

I had what a nurse practitioner at St. Thomas’ Hospital in London called ‘that huge bursa’ on my right knee as a direct result of falling from the top of a railway staircase when the city was inundated with a snowfall and resulting ice.

I received your patches the day before yesterday, and after two nights am now completely back to normal. I cannot thank you enough. This is one of the BEST investments I have ever made, and I will certainly be happy to recommend it to anyone who is looking for rapid relief from bursitis.

Cheers for now,

★★★★★

Hello!

I am writing to sing your praises! I am not kidding. I was first diagnosed with a Baker’s cyst approximately three months ago. The pain became increasingly intense, so I finally made an appointment with an orthopedic surgeon. He explained that the cyst was most likely the result from a torn meniscus and that I would require surgery. In the meantime, my patches I had ordered arrived, so I had used five patches by the time I returned to the orthopedic surgeon for the follow up for my MTI. He did NOT find a torn meniscus and was amazed at how much more range of motion I had in my knee. He agreed “whatever is working, keep it up!”

I am 62 years old, quite active, practice yoga and exercise daily. I am currently planning to swim with the dolphins with my grandchildren next month instead of planning surgery, physical therapy, etc. THANK YOU!!

View More Testimonials Disclaimer